Zest Gym – Membership & Direct Debit Terms and Conditions
1. Agreement
1.1 This Membership Agreement is between Twisted
Zest Limited trading as Zest Health and Fitness (“Zest Gym”, “We”, “Us”, “Our”)
and the member (“You”).
1.2 This Agreement is governed by the laws of England and Wales and the Consumer
Rights Act 2015.
1.3 The Agreement becomes binding once your membership application has been
accepted and payment has been received.
2. Membership Access
2.1 Membership allows access to available gym facilities including the main gym floor, equipment, Mixed Martial Arts training area, and studio when classes are not taking place. Standard group classes may be included depending on membership type; premium classes may incur additional fees.
2.2 Access to facilities and classes may be limited due to capacity, maintenance, or operational requirements. Opening hours and available facilities may change from time to time.
2.3 Upfront memberships provide access only for the prepaid period.
2.4 Minimum term memberships require commitment for the agreed duration. No refunds will be issued for early cancellation unless required under UK law.
2.5 Flexible memberships operate on a rolling monthly basis and require 30 days’ written notice to cancel.
3. 24-Hour Access & Unmanned Training
3.1 Members may access the gym during unmanned hours. By entering the gym during these times, you acknowledge that training is entirely at your own risk.
3.2 Staff may not be present during unmanned hours. Members are responsible for their own safety and for using equipment correctly.
3.3 Each member is issued a personal PIN or access credential to enter the gym.
3.4 PINs must never be shared with anyone, including other members.
3.5 Every member must enter the gym using their own individual PIN. Allowing another person to enter without their own access credentials is strictly prohibited.
3.6 Any member found sharing their PIN, allowing unauthorised access, or attempting to bypass access controls may have their membership immediately terminated and access permanently banned.
4. CCTV & Security
4.1 CCTV operates throughout the facility for safety, security, and monitoring of member access.
4.2 By entering the gym, you acknowledge and consent to being recorded by CCTV for the purposes of safety, crime prevention, and ensuring compliance with gym policies.
4.3 CCTV footage may be used to investigate breaches of these Terms, including PIN sharing or unauthorised access.
5. Payments (Direct Debit)
5.1 By completing a Direct Debit mandate, you authorise ClubRight or MyMemberships on behalf of Zest Gym to collect membership payments from your nominated bank account.
5.2 Payments are collected monthly in advance on the agreed collection date.
5.3 It is your responsibility to ensure sufficient funds are available. Failed payments may result in administration charges and/or suspension of membership access.
5.4 Direct Debit payments will continue monthly after any minimum term until cancellation notice is received.
5.5 Cancelling the Direct Debit directly with your bank does not cancel your membership. Written cancellation must be provided.
6. Freeze Policy
6.1 Membership may be frozen for up to 12 months in cases of pregnancy (evidence may be required).
6.2 Membership may be frozen for up to 3 months due to injury, illness, or personal circumstances at our discretion.
6.3 Freeze requests must be submitted in writing and will apply from the date approved by us.
6.4 Membership will automatically resume at the end of the freeze period.
7. Cancellation
7.1 Minimum term memberships cannot be cancelled early except where required by law or under clause 7.3.
7.2 Rolling memberships require 30 days’ written notice to cancel.
7.3 Early termination may be considered if you permanently relocate more than 45 minutes travelling distance from Zest Gym, subject to acceptable proof (e.g. tenancy agreement, mortgage completion, or utility bill).
7.4 All outstanding fees must be paid before cancellation takes effect.
8. Health & Safety
8.1 Gym equipment must be used safely and correctly at all times.
8.2 A gym induction is available to help members learn how to use equipment safely.
8.3 In the absence of negligence by Zest Gym or its staff, use of facilities and equipment is entirely at your own risk.
8.4 We reserve the right to refuse entry, suspend, or cancel membership if behaviour risks injury, damages equipment, or causes disruption to other members.
9. Termination by Zest Gym
9.1 We reserve the right to terminate memberships with one month’s written notice.
9.2 If termination results from a breach of these Terms (including misconduct, equipment misuse, or access violations), no refund will be issued.
10. Non-Transferable Membership
Memberships are personal and non-transferable and may not be assigned or transferred to another person without our written consent.
11. Statutory Rights
Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015 or any other applicable UK legislation.